Current Status

Affected components: Sherweb Hosted Services Cumulus Portal API Billing API

Incidents

03/14/2025
Billing Integrations Autotask ConnectWise
03/07/2025
Sherweb Hosted Services Cumulus Portal API Billing API

Our Services

Mar 17
Mar 16
Mar 15
Mar 14
Mar 13
Mar 12
Mar 11
General
Account manager
C2 ITSM
Data Warehouse
Production
Pre-Production
Cloud PBX
UCaaS - Managed Teams Voice
General
Incoming Calls
Outgoing calls
IVR
SMS
FAX
Presence / Busy Lamp Field
Customer Self-Care Portal
External Service Providers (ISP, PSTN)
Cumulus Portal
General
API
Billing API
Shopping API
MFA: SMS
MFA: Email
Shopping Cart
M365 backup powered by Veeam
Canada East 1
General
Self-Service Portal
Veeam Cloud Connect
United States East 1
General
Self-Service Portal
Veeam Cloud Connect
Microsoft Exchange
Exchange 2016
Exchange 2019
In-House Archiving
Office Protect
Office Protect Alliance
Online Backup
Performance Cloud
Management Portal
Europe
Canada
USA
Performance Cloud VMware - Quebec, Canada
Performance Cloud VMware – Montreal, Canada
Performance Cloud VMware – Charlotte, USA
Performance Cloud VMware – Ashburn, USA
Cloud Servers – Montreal, Canada
Cloud Servers – Charlotte, USA
Cloud Servers – Ashburn, USA
Dedicated Servers – Charlotte, USA
Veeam Cloud Backup and Recovery - Montreal, Canada
Cloud Databases – Montreal, Canada
Veeam Cloud Backup and Recovery - Ashburn, USA
Pulsar360
General
Incoming Calls
Outgoing Calls
Fax Services
PBXPro Multi-tenant Solution
MS Teams Connector
Dedicated VM PBX Hosts
External Service Providers (ISP, PSTN)
PurelyHR
Sherweb HelpDesk
Veeam Cloud Connect
Veeam Cloud Connect - Quebec, Canada
Veeam Cloud Connect - Ashburn, USA
Veeam Service Provider Console
Canada East 1
License rental
General
Self-Service Portal
United States East 1
License rental
General
Self-Service Portal
Mar 17
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Acronis Cyber Protect Cloud Acronis Cyber Protect Cloud
Avanan Avanan
Bitdefender Bitdefender
Dropsuite Dropsuite
Global Relay Global Relay
Google Workspace Google Workspace
Keeper Keeper
KeepIt KeepIt
Kaseya Kaseya
LastPass LastPass
LastPass - United States LastPass - United States
LetsSignIt LetsSignIt
MalwareBytes MalwareBytes
Microsoft Microsoft
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Dynamics 365 Dynamics 365
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Nerdio Nerdio
P81 P81
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Protected Trust Protected Trust
QuickBooks Online QuickBooks Online
Canada Canada
Rewst Rewst
QuickHelp QuickHelp
SignNow SignNow
SentinelOne SentinelOne
SyncMonkey SyncMonkey
Wasabi Wasabi
Trend-Micro Trend-Micro
Mar 17
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Tigerpaw
QuickBooks Online
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Kaseya
Autotask
ConnectWise
Mar 17
Mar 16
Mar 15
Mar 14
Mar 13
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Mar 11
General
All systems normal
Information
Investigating
Monitoring
Identified
Performance issues
Service disruption
Scheduled maintenance

Planned Maintenances

This Week
March 19, 11:00pm
Sherweb Hosted Services Account manager C2 ITSM Cumulus Portal Microsoft Exchange In-House Archiving Online Backup Sherweb HelpDesk Exchange 2016 Data Warehouse General Exchange 2019 Production Pre-Production
March 20, 11:00pm
Sherweb Hosted Services Account manager C2 ITSM Cumulus Portal Microsoft Exchange In-House Archiving Online Backup Sherweb HelpDesk Exchange 2016 Data Warehouse General Exchange 2019 Production Pre-Production
March 21, 11:00pm
Sherweb Hosted Services Account manager C2 ITSM Cumulus Portal Microsoft Exchange In-House Archiving Online Backup Sherweb HelpDesk Exchange 2016 Data Warehouse General Exchange 2019 Production Pre-Production