Service Advisory: Microsoft 365 Incident (Teams, Copilot, Exchange Online)

Microsoft is currently investigating an issue affecting multiple Microsoft 365 services. Microsoft engineers are actively working on a resolution.

Affected services:

  • Microsoft Exchange Online
  • Microsoft Teams
  • SharePoint Online
  • Microsoft 365 Copilot
  • Microsoft Defender XDR
  • Microsoft Planner
  • Microsoft To Do
  • Microsoft Purview
  • Microsoft Intune
  • Microsoft Defender for Office 365
  • Power BI
  • Microsoft 365 Apps Admin Center
  • Universal Print
  • Windows 365
  • Microsoft Graph
     

Stay informed:

  • Microsoft 365 admin center: Follow live updates under incident ID MO1550821.
  • Microsoft status page: status.cloud.microsoft

Impact on support:
Support tickets sent by email may not reach our technical team during this incident. If you need assistance, please call us at 1-888-567-6610.

We will share further updates as more information becomes available. Thank you for your patience.

Incidents

11/12/2026

Major Impact - Microsoft 365 Exchange/Teams/Copilot are down
November 12, 2:00pm
External Marketplace Services Technical Support General Microsoft Microsoft 365
11/11/2026

Performance degraded - PSA Integrations
November 11, 1:51pm
Billing Integrations Tigerpaw QuickBooks Online QuickBooks Desktop Kaseya Autotask ConnectWise
11/09/2026

identified - M365 Admin Center for SKU's value are different than what they should be
November 09, 11:38am
External Marketplace Services Microsoft Microsoft 365

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PurelyHR
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Check Point Check Point
Acronis Cyber Protect Cloud Acronis Cyber Protect Cloud
Afi Afi
Avanan Avanan
Bitdefender Bitdefender
Benji Pays Benji Pays
ConnectSecure ConnectSecure
DefensX DefensX
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Google Workspace Google Workspace
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Kalibr8 Kalibr8
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LastPass LastPass
LastPass - United States LastPass - United States
Letsignit Letsignit
MalwareBytes MalwareBytes
Microsoft Microsoft
Azure Azure
Dynamics 365 Dynamics 365
Microsoft 365 Microsoft 365
Office 365 Office 365
Monjur Monjur
Nerdio Nerdio
Nimble CRM Nimble CRM
NordLayer NordLayer
NordPass NordPass
NordStellar NordStellar
P81 P81
Palisade Palisade
Proofpoint Proofpoint
Protected Trust Protected Trust
QuickBooks Online QuickBooks Online
Canada Canada
BrainStorm BrainStorm
Rewst Rewst
SignNow SignNow
SentinelOne SentinelOne
SoSmart SoSmart
SyncMonkey SyncMonkey
ThreatMate ThreatMate
Trend-Micro Trend-Micro
Usecure Usecure
Veeam Data Cloud Veeam Data Cloud
Wasabi Wasabi
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General
All systems normal
Information
Investigating
Monitoring
Identified
Performance issues
Service disruption
Scheduled maintenance

Planned Maintenances

Upcoming Week 11/15/2026

Montreal datacenter network maintenance
November 15, 10:00pm
Sherweb Hosted Services Account manager C2 ITSM Cumulus Portal M365 backup powered by Veeam Microsoft Exchange In-House Archiving Performance Cloud Data Warehouse General Canada East 1 Management Portal Exchange – Canada Production API Pre-Production MFA: SMS Canada MFA: Email Shopping Cart Billing API General VMware Avi Load Balancer - Montreal, Canada Shopping API Performance Cloud VMware – Montreal, Canada Self-Service Portal Veeam Cloud Connect Veeam Cloud Backup and Recovery - Montreal, Canada

Ashburn datacenter network maintenance
November 16, 10:00pm
Sherweb Hosted Services M365 backup powered by Veeam Microsoft Exchange In-House Archiving Online Backup Performance Cloud Veeam Cloud Connect Veeam Service Provider Console Exchange – USA United States East 1 Veeam Cloud Connect - Ashburn, USA Management Portal United States East 1 USA General License rental VMware Avi Load Balancer - Ashburn, USA Self-Service Portal General Self-Service Portal Performance Cloud VMware – Ashburn, USA Veeam Cloud Connect Veeam Cloud Backup and Recovery - Ashburn, USA

Maintenance Notification Veeam Cloud Connect
November 17, 9:00am
Sherweb Hosted Services Veeam Cloud Connect Veeam Cloud Connect - Quebec, Canada Veeam Cloud Connect - Ashburn, USA

Maintenance Notification Veeam Cloud Backup and Recovery
November 18, 9:00am
Sherweb Hosted Services Performance Cloud Canada USA Veeam Cloud Backup and Recovery - Ashburn, USA Veeam Cloud Backup and Recovery - Montreal, Canada Veeam Cloud Backup and Recovery - Dallas, USA

November 2026 Monthly Maintenance
November 18, 11:00pm
Sherweb Hosted Services Account manager C2 ITSM Cumulus Portal Microsoft Exchange In-House Archiving Online Backup Sherweb HelpDesk Exchange – USA Data Warehouse General Exchange – Canada Production Pre-Production

Maintenance Notification Veeam Service Provider Console
November 19, 9:00am
Sherweb Hosted Services Veeam Service Provider Console Canada East 1 United States East 1 License rental License rental General Self-Service Portal General Self-Service Portal

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