Current Status
Performance issues
Affected components:
Sherweb Hosted Services
Pulsar360
PBXPro Multi-tenant Solution
Dedicated VM PBX Hosts
09/26/2023
September 26, 2:56pm
Sherweb Hosted Services
Pulsar360
PBXPro Multi-tenant Solution
09/18/2023
September 18, 11:01am
Sherweb Hosted Services
Pulsar360
PBXPro Multi-tenant Solution
09/16/2023
September 17, 12:00am
Sherweb Hosted Services
Pulsar360
Dedicated VM PBX Hosts
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Oct 03
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Oct 02
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Oct 01
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Sep 30
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Sep 29
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Sep 28
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Sep 27
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| Sherweb Hosted Services | |||||||||
| General | |||||||||
| Account manager | |||||||||
| C2 ITSM | |||||||||
| Data Warehouse | |||||||||
| Production | |||||||||
| Pre-Production | |||||||||
| Cloud PBX | |||||||||
| UCaaS - Managed Teams Voice | |||||||||
| General | |||||||||
| Incoming Calls | |||||||||
| Outgoing calls | |||||||||
| IVR | |||||||||
| SMS | |||||||||
| FAX | |||||||||
| Presence / Busy Lamp Field | |||||||||
| Customer Self-Care Portal | |||||||||
| External Service Providers (ISP, PSTN) | |||||||||
| Cumulus Portal | |||||||||
| General | |||||||||
| API | |||||||||
| Billing API | |||||||||
| Shopping API | |||||||||
| MFA: SMS | |||||||||
| MFA: Email | |||||||||
| Shopping Cart | |||||||||
| M365 backup powered by Veeam | |||||||||
| Canada East 1 | |||||||||
| General | |||||||||
| Self-Service Portal | |||||||||
| Veeam Cloud Connect | |||||||||
| United States East 1 | |||||||||
| General | |||||||||
| Self-Service Portal | |||||||||
| Veeam Cloud Connect | |||||||||
| Microsoft Exchange | |||||||||
| Exchange 2013 Canada | |||||||||
| Exchange 2013 USA | |||||||||
| Exchange 2016 | |||||||||
| Exchange 2019 | |||||||||
| Microsoft Sharepoint | |||||||||
| In-House Archiving | |||||||||
| Office Protect | |||||||||
| Office Protect Alliance | |||||||||
| Online Backup | |||||||||
| Performance Cloud | |||||||||
| Europe | |||||||||
| Canada | |||||||||
| USA | |||||||||
| Performance Cloud VMware - Quebec, Canada | |||||||||
| Performance Cloud VMware – Montreal, Canada | |||||||||
| Performance Cloud VMware – Charlotte, USA | |||||||||
| Performance Cloud VMware – Ashburn, USA | |||||||||
| Cloud Servers – Montreal, Canada | |||||||||
| Cloud Servers – Charlotte, USA | |||||||||
| Cloud Servers – Ashburn, USA | |||||||||
| Dedicated Servers – Charlotte, USA | |||||||||
| Veeam Cloud Backup and Recovery - Montreal, Canada | |||||||||
| Cloud Databases – Montreal, Canada | |||||||||
| Veeam Cloud Backup and Recovery - Ashburn, USA | |||||||||
| Pulsar360 | |||||||||
| General | |||||||||
| Incoming Calls | |||||||||
| Outgoing Calls | |||||||||
| Fax Services | |||||||||
| PBXPro Multi-tenant Solution | |||||||||
| MS Teams Connector | |||||||||
| Dedicated VM PBX Hosts | |||||||||
| External Service Providers (ISP, PSTN) | |||||||||
| PurelyHR | |||||||||
| Skype for Business | |||||||||
| Skype for Business 2015 | |||||||||
| Skype for Business 2019 | |||||||||
| Veeam Cloud Connect | |||||||||
| Veeam Cloud Connect - Quebec, Canada | |||||||||
| Veeam Cloud Connect - Ashburn, USA | |||||||||
| Web Hosting | |||||||||
| Shared Hosting Linux | |||||||||
| Shared Hosting Windows | |||||||||
| External Marketplace Services | |||||||||
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QuickBooks Online
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Canada
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| Billing Integrations | |||||||||
| Tigerpaw | |||||||||
| QuickBooks Online | |||||||||
| QuickBooks Desktop | |||||||||
| Kaseya | |||||||||
| Autotask | |||||||||
| ConnectWise | |||||||||
| Technical Support |
All systems normal
Information
Investigating
Monitoring
Identified
Performance issues
Service disruption
Scheduled maintenance
This Week
October 04, 8:00am
Sherweb Hosted Services
M365 backup powered by Veeam
Canada East 1
General
Self-Service Portal
Veeam Cloud Connect
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