Current Status
Affected components:
Sherweb Hosted Services
General
Account manager
C2 ITSM
Data Warehouse
Production
Pre-Production
Cloud PBX
UCaaS - Managed Teams Voice
General
Incoming Calls
Outgoing calls
IVR
SMS
FAX
Presence / Busy Lamp Field
Customer Self-Care Portal
External Service Providers (ISP, PSTN)
Cumulus Portal
General
API
Billing API
Shopping API
MFA: SMS
MFA: Email
Shopping Cart
M365 backup powered by Veeam
Canada East 1
General
Self-Service Portal
Veeam Cloud Connect
United States East 1
General
Self-Service Portal
Veeam Cloud Connect
Microsoft Exchange
Exchange 2016
Exchange 2019
Microsoft Sharepoint
In-House Archiving
Office Protect
Office Protect Alliance
Online Backup
Performance Cloud
Management Portal
Europe
Canada
USA
Performance Cloud VMware - Quebec, Canada
Performance Cloud VMware – Montreal, Canada
Performance Cloud VMware – Charlotte, USA
Performance Cloud VMware – Ashburn, USA
Cloud Servers – Montreal, Canada
Cloud Servers – Charlotte, USA
Cloud Servers – Ashburn, USA
Dedicated Servers – Charlotte, USA
Veeam Cloud Backup and Recovery - Montreal, Canada
Cloud Databases – Montreal, Canada
Veeam Cloud Backup and Recovery - Ashburn, USA
Pulsar360
General
Incoming Calls
Outgoing Calls
Fax Services
PBXPro Multi-tenant Solution
MS Teams Connector
Dedicated VM PBX Hosts
External Service Providers (ISP, PSTN)
PurelyHR
Skype for Business
Skype for Business 2015
Skype for Business 2019
Veeam Cloud Connect
Veeam Cloud Connect - Quebec, Canada
Veeam Cloud Connect - Ashburn, USA
Web Hosting
Shared Hosting Linux
Shared Hosting Windows
External Marketplace Services
Acronis
Bitdefender
Dropsuite
Global Relay
Google Workspace
Kaseya
LastPass
LastPass - United States
LetsSignIt
MalwareBytes
Microsoft
Azure
Dynamics 365
Microsoft 365
Office 365
Nerdio
Nimble CRM
Proofpoint
Protected Trust
QuickBooks Online
Canada
QuickHelp
SignNow
SentinelOne
SyncMonkey
Trend-Micro
Billing Integrations
Tigerpaw
QuickBooks Online
QuickBooks Desktop
Kaseya
Autotask
ConnectWise
Technical Support
General
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General | |||||||||
Account manager | |||||||||
C2 ITSM | |||||||||
Data Warehouse | |||||||||
Production | |||||||||
Pre-Production | |||||||||
Cloud PBX | |||||||||
UCaaS - Managed Teams Voice | |||||||||
General | |||||||||
Incoming Calls | |||||||||
Outgoing calls | |||||||||
IVR | |||||||||
SMS | |||||||||
FAX | |||||||||
Presence / Busy Lamp Field | |||||||||
Customer Self-Care Portal | |||||||||
External Service Providers (ISP, PSTN) | |||||||||
Cumulus Portal | |||||||||
General | |||||||||
API | |||||||||
Billing API | |||||||||
Shopping API | |||||||||
MFA: SMS | |||||||||
MFA: Email | |||||||||
Shopping Cart | |||||||||
M365 backup powered by Veeam | |||||||||
Canada East 1 | |||||||||
General | |||||||||
Self-Service Portal | |||||||||
Veeam Cloud Connect | |||||||||
United States East 1 | |||||||||
General | |||||||||
Self-Service Portal | |||||||||
Veeam Cloud Connect | |||||||||
Microsoft Exchange | |||||||||
Exchange 2016 | |||||||||
Exchange 2019 | |||||||||
Microsoft Sharepoint | |||||||||
In-House Archiving | |||||||||
Office Protect | |||||||||
Office Protect Alliance | |||||||||
Online Backup | |||||||||
Performance Cloud | |||||||||
Management Portal | |||||||||
Europe | |||||||||
Canada | |||||||||
USA | |||||||||
Performance Cloud VMware - Quebec, Canada | |||||||||
Performance Cloud VMware – Montreal, Canada | |||||||||
Performance Cloud VMware – Charlotte, USA | |||||||||
Performance Cloud VMware – Ashburn, USA | |||||||||
Cloud Servers – Montreal, Canada | |||||||||
Cloud Servers – Charlotte, USA | |||||||||
Cloud Servers – Ashburn, USA | |||||||||
Dedicated Servers – Charlotte, USA | |||||||||
Veeam Cloud Backup and Recovery - Montreal, Canada | |||||||||
Cloud Databases – Montreal, Canada | |||||||||
Veeam Cloud Backup and Recovery - Ashburn, USA | |||||||||
Pulsar360 | |||||||||
General | |||||||||
Incoming Calls | |||||||||
Outgoing Calls | |||||||||
Fax Services | |||||||||
PBXPro Multi-tenant Solution | |||||||||
MS Teams Connector | |||||||||
Dedicated VM PBX Hosts | |||||||||
External Service Providers (ISP, PSTN) | |||||||||
PurelyHR | |||||||||
Skype for Business | |||||||||
Skype for Business 2015 | |||||||||
Skype for Business 2019 | |||||||||
Veeam Cloud Connect | |||||||||
Veeam Cloud Connect - Quebec, Canada | |||||||||
Veeam Cloud Connect - Ashburn, USA | |||||||||
Veeam Service Provider Console | |||||||||
Canada East 1 | |||||||||
License rental | |||||||||
General | |||||||||
Self-Service Portal | |||||||||
United States East 1 | |||||||||
License rental | |||||||||
General | |||||||||
Self-Service Portal | |||||||||
Web Hosting | |||||||||
Shared Hosting Linux | |||||||||
Shared Hosting Windows |
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Jul 24
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Jul 23
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Jul 22
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Jul 21
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Tigerpaw | |||||||||
QuickBooks Online | |||||||||
QuickBooks Desktop | |||||||||
Kaseya | |||||||||
Autotask | |||||||||
ConnectWise |
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Jul 26
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Jul 25
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Jul 24
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Jul 23
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Jul 22
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Jul 21
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General |
All systems normal
Information
Investigating
Monitoring
Identified
Performance issues
Service disruption
Scheduled maintenance
Upcoming Week 07/28/2024
July 30, 10:00pm
Sherweb Hosted Services
Account manager
C2 ITSM
Cumulus Portal
M365 backup powered by Veeam
Microsoft Exchange
Microsoft Sharepoint
In-House Archiving
Performance Cloud
Skype for Business
Data Warehouse
General
Canada East 1
Exchange 2019
Skype for Business 2019
Production
API
Pre-Production
MFA: SMS
Canada
MFA: Email
Shopping Cart
Performance Cloud VMware – Montreal, Canada
Cloud Servers – Montreal, Canada
Veeam Cloud Backup and Recovery - Montreal, Canada
Cloud Databases – Montreal, Canada
Billing API
General
Shopping API
Self-Service Portal
Veeam Cloud Connect