Montreal datacenter emergency network maintenance

Scheduled

June 01, 12:00am

Montreal datacenter emergency network maintenance

Status: closed

Start: May 31, 11:00pm

End: June 01, 12:00am

Duration: 1 hour

Affected Components:

Sherweb Hosted Services Billing Integrations Tigerpaw Account manager QuickBooks Online C2 ITSM QuickBooks Desktop Kaseya Cumulus Portal Autotask ConnectWise M365 backup powered by Veeam Microsoft Exchange In-House Archiving Performance Cloud Data Warehouse General Canada East 1 Management Portal Exchange 2019 Production API Pre-Production MFA: SMS Canada MFA: Email Shopping Cart Performance Cloud VMware – Montreal, Canada Cloud Servers – Montreal, Canada Veeam Cloud Backup and Recovery - Montreal, Canada Cloud Databases – Montreal, Canada Billing API General Shopping API Self-Service Portal Veeam Cloud Connect

Update

May 31, 11:00pm

Dear customers and partners,

As part of our commitment to providing high-quality services, we regularly update our infrastructure components to fix bugs, improve performance and security and add new features. An emergency maintenance has been planned, please read the maintenance schedule details carefully.

Maintenance impact

Minimal service degradation could be observed during failover. Offsite backup copy jobs may fail during the maintenance.

Maintenance Type

Emergency maintenance to restore network redundancy.

Note

Our apologies for any inconvenience these updates might cause. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,

The Sherweb Team

Resolved

June 01, 12:00am

Maintenance completed.

The services are back to normal state.