Sync Issues with Autotask and Connectwise

Incident
March 19, 1:20pm

Sync Issues with Autotask and Connectwise

Status: closed
Start: March 14, 11:03am
End: March 19, 1:20pm
Duration: 5 days 2 hours 17 minutes
Affected Components:
Billing Integrations Autotask ConnectWise
Update

March 14, 11:03am

March 14, 11:03am

We are currently experiencing synchronization issues with Autotask and Connectwise integration. Our technical team is actively working on identifying and resolving the problem. During this time, users may encounter delays or interruptions in data synchronization. We apologize for any inconvenience this may cause and appreciate your patience.

Further updates will be provided as soon as more information becomes available.

Thank you for your patience. Our apologies for any inconvenience caused.

Best regards,
The Sherweb Technical Support Team

Resolved

March 19, 1:20pm

March 19, 1:20pm

Autotask, ConnectWise services are now working normally again. All issues have been resolved. Thank you.