Potential issue detected on our services
Informational
June 10, 11:15pm
Potential issue detected on our services
Status: in progress
Date:
June 10, 11:15pm
Affected Components:
Sherweb Hosted Services
Cumulus Portal
General
API
MFA: SMS
MFA: Email
Shopping Cart
Billing API
Shopping API
Update
June 10, 11:15pm
June 10, 11:15pm
A possible issue affecting Cumulus Email Communications services has been detected.
Symptoms include: unintended billing-related emails sent to some customers.
Please disregard these messages — they were sent in error and do not require any action on your part.
There is no impact on your billing or account status.
Our system administrators are investigating to determine the cause and potential impact.
Please check back with this status page for developments regarding this issue.
Thank you for your patience. Our apologies for any inconvenience caused.
Best regards,
The Sherweb Technical Support Team