Initial response if symptoms are known - 2026
Initial response if symptoms are known - 2026
May 06, 3:12am
May 06, 3:12am
We are currently investigating an issue impacting our FortiSase client.
Impact
- Customers may experience delay in getting responses from our support team
Current status
- Our teams are currently investigating.
Next update by 4:15 AM EST.
May 06, 4:01am
May 06, 4:01am
An issue affecting [FortiSase] services has been identified as of [3:15am ET] .
Previous updates
- We previously reported delay in getting responses from our support team
What’s new
- Our internal team is still investigating the issue with the engineering team
Next update by [5:15 AM ET].
May 06, 4:55am
May 06, 4:55am
An issue affecting [FortiSase] services has been identified as of [3:15am ET] .
Previous updates
- We previously reported delay in getting responses from our support team
What’s new
- Delay in getting responses from our support team is still expected,
- Our internal team is still investigating the issue with the engineering team.
Next update by [7:15 AM ET].
May 06, 6:03am
May 06, 6:03am
This is an
update regarding the ongoing disruption to [FortiSase].
Impact Level: [Performance Degraded]
You may currently be experiencing delay in getting responses from our support team
Current Progress: Our team is actively implementing a fix to address the issue and restore full service. We are closely monitoring the changes as they are applied.
Next Update: We will continue to monitor the fix implemented and
will provide our next update by [7:15 am ET].
May 06, 6:48am
May 06, 6:48am
The issue affecting [FortiSase] has been resolved, and all services are now operating normally.
Impact Level: Resolved
Latest Update: Our team successfully [reverted to previous configuration] at [6:35AM ET], and we have verified that system stability has returned.
Next Steps: We are conducting a thorough Root Cause Analysis (RCA) to understand why this happened and to implement safeguards preventing it from occurring again. We will share the post-incident report.