Update: Monitoring - VSPC (Veeam Service Provider Console)
Incident
September 11, 1:17pm
Update: Monitoring - VSPC (Veeam Service Provider Console)
Status: in progress
Start:
August 21, 12:00pm
Affected Components:
Sherweb Hosted Services
Veeam Service Provider Console
Canada East 1
United States East 1
License rental
License rental
General
Self-Service Portal
General
Self-Service Portal
Update
August 21, 12:00pm
August 21, 12:00pm
We are currently investigating an issue impacting VSPC (Veeam Service Provider Console)
Impact Level: Performance Degraded
You may currently be experiencing issues with the backup usage reporting and billing within VSPC (Veeam Service Provider Console). The reporting is not functioning correctly. Billing calculations based on reported usage may be affected. No direct impact to backup operations has been identified; the issue is currently limited to reporting and billing.
Current Progress: Our team is still investigating and working on identifying the cause of the issue. We have opened a ticket with Veeam to investigate the issue.
Next Update: We will provide our next update by August 27th, 12:00 PM EDT
Update
August 27, 1:16pm
August 27, 1:16pm
We are currently investigating an issue impacting VSPC (Veeam Service Provider Console)
Impact Level: Performance Degraded
You may currently be experiencing issues with the backup usage reporting and billing within VSPC (Veeam Service Provider Console). The reporting is not functioning correctly. Billing calculations based on reported usage may be affected. No direct impact to backup operations has been identified; the issue is currently limited to reporting and billing.
Current Progress: Our team is still investigating and working on identifying the cause of the issue. We have opened a ticket with Veeam to investigate the issue. The ticket has been escalated on their end for further investigation.
Next Update: We will provide our next update by August 28th, 12:00 PM EDT
Update
August 28, 3:21pm
August 28, 3:21pm
We are currently investigating an issue impacting VSPC (Veeam Service Provider Console)
Impact Level: Recovering
Billing for the current month-end cycle is expected to proceed normally. We have implemented a workaround that allows usage data to be processed and billed as expected. Please contact us if there is any discrepancy in your expected Veeam billing for August.
Next Update: We will provide our next update by August 31th, 12:00 PM EDT
Update
August 31, 1:17pm
August 31, 1:17pm
We are currently investigating an issue impacting VSPC (Veeam Service Provider Console)
Impact Level: Recovering
Billing for the current month-end cycle is expected to proceed normally. We have implemented a workaround that allows usage data to be processed and billed as expected. We are working directly with Veeam for a permanent fix.
Please contact us if there is any discrepancy in your expected Veeam billing for August.
Next Update: We will provide our next update by September 4th, 12:00 PM EDT
Update
September 04, 1:56pm
September 04, 1:56pm
We are currently investigating an issue impacting VSPC (Veeam Service Provider Console)
Impact Level: Recovering
Billing for the current month-end cycle is expected to proceed normally. We have implemented a workaround that allows usage data to be processed and billed as expected. We still working directly with Veeam for a permanent fix.
Please contact us if there is any discrepancy in your expected Veeam billing for August.
Next Update: We will provide our next update by September 8th, 12:00 PM EDT
Update
September 11, 1:17pm
September 11, 1:17pm
We are currently investigating an issue impacting VSPC (Veeam Service Provider Console)
Impact Level: Recovering
The affected server has been updated, and usage data is now reporting as expected. We will continue to monitor over the weekend to ensure everything is fully recovered.
Please contact us if there is any discrepancy in your expected Veeam billing for August.
Next Update: We will provide our next update by September 14th, 12:00 PM EDT