Update: Recovering - Provisioning for Microsoft 365

Incident

September 28, 5:56pm

Update: Recovering - Provisioning for Microsoft 365

Status: in progress

Start: September 28, 4:06pm

Affected Components:

Sherweb Hosted Services External Marketplace Services Cumulus Portal Microsoft General Azure Dynamics 365 Microsoft 365 Office 365

Update

September 28, 4:06pm

We are currently investigating an issue impacting M365 Provisioning via Cumulus Portal .

Impact Level: Investigating

Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service.

Next update: We will provide an update within 60 minutes.

Update

September 28, 5:01pm

Impact Level: Major Outage
You may currently be experiencing issues when trying to provision or modify Microsoft 365 and Dynamics 365 licences in Cumulus.

Current Progress: Our team has identified the potential cause as an issue on Microsoft's side is impacting the provisioning of the licences. We are investigating with them..

Next Update: We will continue to monitor the implementation and will provide our next update by September 28th, 6:00PM EST

Update

September 28, 5:56pm

This is an update regarding the ongoing disruption to Provisioning for Microsoft 365.

Impact Level: Recovering

You should now be able to do provisioning request. The provisioning requests that were previously in error or queued are now being processed..

Current Progress: We are monitoring the service closely to ensure no more provisioning requests are getting stuck.

Next Update: We will continue to monitor the fix implemented and will provide our next update by September 28th, 7:00PM EST