Update: Recovering - M365 Provisioning via Cumulus

Incident

November 03, 6:19pm

Update: Recovering - M365 Provisioning via Cumulus

Status: in progress

Start: November 03, 4:41pm

Affected Components:

Sherweb Hosted Services External Marketplace Services Cumulus Portal Microsoft General Azure Dynamics 365 Microsoft 365 Office 365

Update

November 03, 4:41pm

We are currently investigating an issue impacting M365 Provisioning via Cumulus .

Impact Level: Investigating

Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service.

Next update: We will provide an update within 60 minutes.

Update

November 03, 5:30pm

This is an update regarding the ongoing disruption to M365 Provisioning via Cumulus.

Impact Level: Major Outage
Organizations may be unable to provision new Microsoft 365 subscriptions or modify existing subscriptions through Cumulus due to Microsoft Partner Center errors.

Current Progress: Our team is still investigating and working on identifying the cause of the issue.

Next Update: We will continue to monitor the status of service incident and will provide our next update by 18:30 EST 2026-11-03

Update

November 03, 6:19pm

This is an update regarding the ongoing disruption to M365 Provisioning via Cumulus.

Impact Level: Recovering
You should now be able to provision new Microsoft 365 subscriptions or modify existing subscriptions through Cumulus

Current Progress: Our Team has implemented the fix, and we are monitoring the service closely to ensure stability and confirm that the issue is fully resolved.

Workaround:

Next Update: We will continue to monitor the fix implemented and will provide our next update by 10:00 EST 2026-11-04 .