Major Impact - Microsoft 365 Exchange/Teams/Copilot are down

Incident
November 12, 6:50pm

Major Impact - Microsoft 365 Exchange/Teams/Copilot are down

Status: in progress
Start: November 12, 2:00pm
Affected Components:
External Marketplace Services Technical Support General Microsoft Microsoft 365
Update

November 12, 2:00pm

November 12, 2:00pm

We are currently investigating an issue impacting Microsoft 365 Exchange Online, Teams, Copilot  .

Impact Level: Investigating

Current Progress: Microsoft has created a service health for the services  EX1550543 (Exchange) and TM1550488 (Teams)

Next update: We will provide an update within 60 minutes.

Update

November 12, 2:03pm

November 12, 2:03pm

This is an update regarding the ongoing disruption to Microsoft 365 services  .

Impact Level:   Major Outage
You may currently be experiencing a downtime with Microsoft 365 Exchange Online, Teams and a global outage from Microsoft 365 Services. Support tickets sent by email may not reach out Technical Team during this incident.

Current Progress: Microsoft has shared a global outage such as:
Microsoft 365 admin center:  MO1550821, EX1550543 (Exchange), and TM1550488 (Teams).

Workaround: If you need assistance, please give us a call at  1-888-567-6610

Next Update: We will continue to monitor the implementation and will provide our next update by 15:00 EST 2026-11-12.

Update

November 12, 2:44pm

November 12, 2:44pm

This is an update regarding the ongoing disruption to Microsoft 365 services  .

Impact Level:   Major Outage
You may currently be experiencing a downtime with

- Microsoft 365 Exchange Online
- Microsoft Teams
- Sharepoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR

Current Progress: Microsoft has shared a global outage such as Microsoft Service Incident MO1550821 which you can find in their their status page https://status.cloud.microsoft/

Workaround: there is no current workaround for those services however if you need assistance with our support, please give us a call at  1-888-567-6610

Next Update: We will continue to monitor the implementation and will provide our next update by 16:00 EST 2026-11-12.

Update

November 12, 4:00pm

November 12, 4:00pm

This is an update regarding the ongoing disruption to Microsoft 365 services .

Impact Level:   Major Outage
You may currently be experiencing a downtime with

- Microsoft 365 Exchange Online
- Microsoft Teams
- Sharepoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
- Microsoft Planner
- Microsoft To Do
- Microsoft Purview


Current Progress: Microsoft h as shared a global outage such as Microsoft Service Incident MO1550821 which you can find in their their status page https://status.cloud.microsoft/

Workaround: there is no current workaround for those services however if you need assistance with our support, please give us a call at  1-888-567-6610

Next Update: We will continue to monitor the implementation and will provide our next update by 17:00 EST 2026-11-12.

Update

November 12, 5:00pm

November 12, 5:00pm

This is an update regarding the ongoing disruption to Microsoft 365 services .

Impact Level:   Major Outage
You may currently be experiencing a downtime with

- Microsoft 365 Exchange Online
- Microsoft Teams
- Sharepoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
- Microsoft Planner
- Microsoft To Do
- Microsoft Purview
- PowerBI
- Microsoft Defender for Office 365 
- Microsoft Intune

Current Progress: Microsoft h as shared a global outage such as Microsoft Service Incident MO1550821 which you can find in their their status page https://status.cloud.microsoft/

Workaround: there is no current workaround for those services however if you need assistance with our support, please give us a call at  1-888-567-6610

Next Update: We will continue to monitor the implementation and will provide our next update by 19:00 EST 2026-11-12.

Update

November 12, 6:50pm

November 12, 6:50pm

This is an update regarding the ongoing disruption to Microsoft 365 services .

Impact Level:   Major Outage
You may currently be experiencing a downtime with

- Microsoft 365 Exchange Online
- Microsoft Teams
- Sharepoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
- Microsoft Planner
- Microsoft To Do
- Microsoft Purview
- PowerBI
- Microsoft Defender for Office 365 
- Microsoft Intune
-
Microsoft 365 Apps Admin Center
- Universal Print
- Windows 365 

Current Progress: Microsoft h as shared a global outage such as Microsoft Service Incident MO1550821 which you can find in their their status page https://status.cloud.microsoft/

Workaround: there is no current workaround for those services however if you need assistance with our support, please give us a call at  1-888-567-6610

Next Update: We will continue to monitor the implementation and will provide our next update by 21:00 EST 2026-11-12.