Current Status

Affected components: Sherweb Hosted Services M365 backup powered by Veeam Canada East 1 General Self-Service Portal Veeam Cloud Connect

Incidents

03/31/2025
Billing Integrations ConnectWise
03/25/2025
External Marketplace Services Proofpoint
03/21/2025
Sherweb Hosted Services M365 backup powered by Veeam Canada East 1 General Self-Service Portal Veeam Cloud Connect

Our Services

Apr 02
Apr 01
Mar 31
Mar 30
Mar 29
Mar 28
Mar 27
General
Account manager
C2 ITSM
Data Warehouse
Production
Pre-Production
Cloud PBX
UCaaS - Managed Teams Voice
General
Incoming Calls
Outgoing calls
IVR
SMS
FAX
Presence / Busy Lamp Field
Customer Self-Care Portal
External Service Providers (ISP, PSTN)
Cumulus Portal
General
API
Billing API
Shopping API
MFA: SMS
MFA: Email
Shopping Cart
M365 backup powered by Veeam
Canada East 1
General
Self-Service Portal
Veeam Cloud Connect
United States East 1
General
Self-Service Portal
Veeam Cloud Connect
Microsoft Exchange
Exchange 2016
Exchange 2019
In-House Archiving
Office Protect
Office Protect Alliance
Online Backup
Performance Cloud
Management Portal
Europe
Canada
USA
Performance Cloud VMware - Quebec, Canada
Performance Cloud VMware – Montreal, Canada
Performance Cloud VMware – Charlotte, USA
Performance Cloud VMware – Ashburn, USA
Cloud Servers – Montreal, Canada
Cloud Servers – Charlotte, USA
Cloud Servers – Ashburn, USA
Dedicated Servers – Charlotte, USA
Veeam Cloud Backup and Recovery - Montreal, Canada
Cloud Databases – Montreal, Canada
Veeam Cloud Backup and Recovery - Ashburn, USA
Pulsar360
General
Incoming Calls
Outgoing Calls
Fax Services
PBXPro Multi-tenant Solution
MS Teams Connector
Dedicated VM PBX Hosts
External Service Providers (ISP, PSTN)
PurelyHR
Sherweb HelpDesk
Veeam Cloud Connect
Veeam Cloud Connect - Quebec, Canada
Veeam Cloud Connect - Ashburn, USA
Veeam Service Provider Console
Canada East 1
License rental
General
Self-Service Portal
United States East 1
License rental
General
Self-Service Portal
Apr 02
Apr 01
Mar 31
Mar 30
Mar 29
Mar 28
Mar 27
Usecure Usecure
Acronis Cyber Protect Cloud Acronis Cyber Protect Cloud
Avanan Avanan
Bitdefender Bitdefender
Dropsuite Dropsuite
Global Relay Global Relay
Google Workspace Google Workspace
Keeper Keeper
KeepIt KeepIt
Kaseya Kaseya
LastPass LastPass
LastPass - United States LastPass - United States
LetsSignIt LetsSignIt
MalwareBytes MalwareBytes
Microsoft Microsoft
Azure Azure
Dynamics 365 Dynamics 365
Microsoft 365 Microsoft 365
Office 365 Office 365
Nerdio Nerdio
P81 P81
Nimble CRM Nimble CRM
Proofpoint Proofpoint
Protected Trust Protected Trust
QuickBooks Online QuickBooks Online
Canada Canada
Rewst Rewst
QuickHelp QuickHelp
SignNow SignNow
SentinelOne SentinelOne
SyncMonkey SyncMonkey
Wasabi Wasabi
Trend-Micro Trend-Micro
Apr 02
Apr 01
Mar 31
Mar 30
Mar 29
Mar 28
Mar 27
Tigerpaw
QuickBooks Online
QuickBooks Desktop
Kaseya
Autotask
ConnectWise
Apr 02
Apr 01
Mar 31
Mar 30
Mar 29
Mar 28
Mar 27
General
All systems normal
Information
Investigating
Monitoring
Identified
Performance issues
Service disruption
Scheduled maintenance

Planned Maintenances

Upcoming Week 04/06/2025
Sherweb Hosted Services C2 ITSM Online Backup Performance Cloud Veeam Cloud Connect Veeam Cloud Connect - Quebec, Canada Pre-Production Performance Cloud VMware - Quebec, Canada Veeam Cloud Backup and Recovery - Montreal, Canada
Sherweb Hosted Services C2 ITSM Online Backup Performance Cloud Veeam Cloud Connect Veeam Cloud Connect - Quebec, Canada Pre-Production Performance Cloud VMware - Quebec, Canada Veeam Cloud Backup and Recovery - Montreal, Canada