Current Status
All systems normal
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| SMS | |||||||||
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| MFA: SMS | |||||||||
| MFA: Email | |||||||||
| Shopping Cart | |||||||||
| M365 backup powered by Veeam | |||||||||
| Canada East 1 | |||||||||
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| Self-Service Portal | |||||||||
| Veeam Cloud Connect | |||||||||
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| Self-Service Portal | |||||||||
| Veeam Cloud Connect | |||||||||
| Microsoft Exchange | |||||||||
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| Dedicated Servers – Charlotte, USA | |||||||||
| Veeam Cloud Backup and Recovery - Montreal, Canada | |||||||||
| Cloud Databases – Montreal, Canada | |||||||||
| Veeam Cloud Backup and Recovery - Ashburn, USA | |||||||||
| PurelyHR | |||||||||
| Self-Service Portal | |||||||||
| Sherweb HelpDesk | |||||||||
| Veeam Cloud Connect | |||||||||
| Veeam Cloud Connect - Quebec, Canada | |||||||||
| Veeam Cloud Connect - Ashburn, USA | |||||||||
| Veeam Service Provider Console | |||||||||
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| Self-Service Portal | |||||||||
| United States East 1 | |||||||||
| License rental | |||||||||
| General | |||||||||
| Self-Service Portal |
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QuickBooks Online
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| Tigerpaw | |||||||||
| QuickBooks Online | |||||||||
| QuickBooks Desktop | |||||||||
| Kaseya | |||||||||
| Autotask | |||||||||
| ConnectWise |
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Jan 10
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| General |
All systems normal
Information
Investigating
Monitoring
Identified
Performance issues
Service disruption
Scheduled maintenance
Upcoming Week 01/18/2026
January 20, 9:00am
Sherweb Hosted Services
Veeam Cloud Connect
Veeam Cloud Connect - Quebec, Canada
Veeam Cloud Connect - Ashburn, USA
January 20, 9:00am
Sherweb Hosted Services
Online Backup
January 21, 9:00am
Sherweb Hosted Services
Performance Cloud
Veeam Cloud Backup and Recovery - Montreal, Canada
Veeam Cloud Backup and Recovery - Ashburn, USA
January 21, 9:00am
Sherweb Hosted Services
Online Backup
January 21, 6:00pm
Sherweb Hosted Services
Cumulus Portal
Microsoft Exchange
In-House Archiving
Performance Cloud
General
Exchange – Canada
API
MFA: SMS
MFA: Email
Shopping Cart
Performance Cloud VMware – Montreal, Canada
Veeam Cloud Backup and Recovery - Montreal, Canada
Billing API
Shopping API
January 21, 11:00pm
Sherweb Hosted Services
Account manager
C2 ITSM
Cumulus Portal
Microsoft Exchange
In-House Archiving
Online Backup
Sherweb HelpDesk
Exchange – USA
Data Warehouse
General
Exchange – Canada
Production
Pre-Production
January 22, 9:00am
Sherweb Hosted Services
Veeam Service Provider Console
Canada East 1
United States East 1
License rental
License rental
General
Self-Service Portal
General
Self-Service Portal
January 22, 6:00pm
Sherweb Hosted Services
External Marketplace Services
Billing Integrations
Technical Support
Acronis Cyber Protect Cloud
Tigerpaw
General
General
Account manager
QuickBooks Online
Afi
C2 ITSM
QuickBooks Desktop
Avanan
Cloud PBX
Bitdefender
Kaseya
Cumulus Portal
Autotask
ConnectWise
ConnectSecure
M365 backup powered by Veeam
DefensX
Microsoft Exchange
Dropsuite
In-House Archiving
Global Relay
Office Protect
Google Workspace
Online Backup
HacWare
Performance Cloud
Huntress
PurelyHR
Ironscales
Self-Service Portal
Kalibr8
Kaseya
Sherweb HelpDesk
Veeam Cloud Connect
Keeper
Veeam Service Provider Console
KeepIt
LastPass
LetsSignIt
MalwareBytes
Microsoft
Monjur
Nerdio
Nimble CRM
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NordStellar
P81
Palisade
Proofpoint
Protected Trust
QuickBooks Online
QuickHelp
Rewst
SignNow
SentinelOne
So Smart
SyncMonkey
Trend-Micro
Usecure
Wasabi
Exchange – USA
Office Protect Alliance
Data Warehouse
General
UCaaS - Managed Teams Voice
Azure
Canada East 1
United States East 1
LastPass - United States
Canada
Veeam Cloud Connect - Quebec, Canada
Veeam Cloud Connect - Ashburn, USA
Management Portal
Canada East 1
United States East 1
Exchange – Canada
Production
API
General
Dynamics 365
Europe
Pre-Production
MFA: SMS
Canada
Incoming Calls
Microsoft 365
MFA: Email
USA
Outgoing calls
Office 365
IVR
Shopping Cart
Performance Cloud VMware - Quebec, Canada
Performance Cloud VMware – Montreal, Canada
SMS
Performance Cloud VMware – Charlotte, USA
FAX
Performance Cloud VMware – Ashburn, USA
Presence / Busy Lamp Field
Cloud Servers – Montreal, Canada
Customer Self-Care Portal
Cloud Servers – Charlotte, USA
External Service Providers (ISP, PSTN)
Cloud Servers – Ashburn, USA
Dedicated Servers – Charlotte, USA
Veeam Cloud Backup and Recovery - Montreal, Canada
Cloud Databases – Montreal, Canada
Veeam Cloud Backup and Recovery - Ashburn, USA
Billing API
General
General
License rental
License rental
Shopping API
Self-Service Portal
Self-Service Portal
General
Self-Service Portal
General
Self-Service Portal
Veeam Cloud Connect
Veeam Cloud Connect
January 22, 11:00pm
Sherweb Hosted Services
Account manager
C2 ITSM
Cumulus Portal
Microsoft Exchange
In-House Archiving
Online Backup
Sherweb HelpDesk
Exchange – USA
Data Warehouse
General
Exchange – Canada
Production
Pre-Production
January 23, 9:00am
Sherweb Hosted Services
M365 backup powered by Veeam
Canada East 1
United States East 1
General
General
Self-Service Portal
Self-Service Portal
Veeam Cloud Connect
Veeam Cloud Connect
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